Privacy Policy

In order to ensure the privacy of users when using the "ROKA SERVICE" service, this privacy policy is established. Please read the following content to help you understand how ROKA SERVICE (hereinafter referred to as the Company) collects, protects and uses the information you provide. At the same time, the personal data collected by "ROKA SERVICE" shall be handled in accordance with the "Personal Data Protection Act", the Company's "Information Security Policy" and the Company's "Information Security Management Regulations", except where otherwise provided by other laws. By using the "ROKA SERVICE" service, you are deemed to have agreed and understood the following matters:

Privacy Policy Applicability

The content covered by this policy applies to personal data protection issues when you link to our website and server through the "ROKA SERVICE" service. For personal data protection issues of non-our website and server linked through "ROKA SERVICE", the privacy policies of the companies to which the websites and servers belong shall apply, and our company shall not bear any joint liability.

Data Collection, Protection and Use

• When you simply use "ROKA SERVICE" to browse our company's public information, no personally identifiable information will be collected.

• When using the business services provided by "ROKA SERVICE", users must be contracted customers of the company or potential customers who enjoy trial rights, and must use a dedicated login system account and password.

The Company has an obligation to protect the privacy of its customers. Except for maintaining or checking system security, or for the legitimate use of personal data within the scope permitted by the Personal Data Protection Act, the Company will never disclose to the public the personal data that users log in or generate when using this service. Except for the following circumstances, the Company will never disclose your legally protected data to the public without your consent.

• When you download personal information through "ROKA SERVICE", the "ROKA SERVICE" server will record simple historical data (excluding the details of the data being retrieved). This data is collected for our company's engineering department to conduct an overall analysis of traffic and behavior investigations.

Correction of Personal Data

If you find that your personal information needs to be corrected, please contact the relevant department of our company to make corrections or supplements to ensure your own rights and interests.

Confidentiality and security

The Company has implemented information security management. The personnel who can access your data are limited to employees who the Company reasonably believes are necessary to provide you with services or to complete troubleshooting and product quality improvement. The Company also adopts physical, electronic and procedural protection measures that meet regulatory requirements to protect the security of your personal data.

Privacy Policy Amendments

This privacy policy will be amended at any time as needed to implement the purpose of protecting user privacy. When this privacy policy is amended, you will be notified and announced on our website.

User Terms

Before using this service, please read the following terms and conditions: These terms and conditions are used to stipulate the rights and obligations between you and the company when you query, search, browse personal information or obtain various other related information on the service interface provided by "ROKA SERVICE". When you log in to your exclusive account on "ROKA SERVICE", it is deemed that you have read, agreed and are willing to comply with the matters stipulated in these terms and conditions:

1. User Responsibilities and Obligations

Users refer to natural persons and legal persons who download, install and run "ROKA SERVICE". Users shall keep their accounts and passwords properly and shall not provide or disclose them to unauthorized third parties for safekeeping or use. All actions after logging into "ROKA SERVICE" with a specific account and password shall be presumed to be the actions of all customers of that account. If users find or suspect that their accounts or passwords have been used fraudulently or improperly by unauthorized third parties, they shall immediately notify the Company for handling.

2. Download Data

To maintain the accuracy of the data downloaded from "ROKA SERVICE", users are requested to update it at any time to avoid losses (for example: outdated order data causing errors in business data statistics). The company is not responsible for any losses attributable to users' failure to update data. Users are requested to continue to update the APP program so that "ROKA SERVICE" can maintain the accuracy of the latest functions.

3. Service Interruption and Disclaimer

The Company will do its best to maintain the operation of "ROKA SERVICE" to provide users with stable service quality. However, if any of the following situations occurs, resulting in the Company suspending or interrupting all or part of the "ROKA SERVICE" service, the Company will not be liable for any direct, indirect, derivative or other damages arising from the use of this service or the inability to use this service:

1. The necessary maintenance, relocation, replacement, upgrade, failure, or repair of the relevant system equipment after the user has been contacted and notified, resulting in the suspension or interruption of service.

2. The service is suspended or interrupted due to reasons not attributable to the Company.

3. The user violates government laws or these Terms of Service.

When the service is suspended for any reason or interrupted due to various external factors, the Company will immediately announce it on the Company's website.

IV. Amendment of the Terms

In response to the continuous improvement and update of the service content, "ROKA SERVICE" may amend the agreed content of the terms at any time, including modifying, deleting and adding usage regulations, policies and related service instructions. The modified content, unless otherwise stated, will be announced on the company's website and will take effect from the date of announcement to the third day. From the effective date, if you continue to log in and use this service, it will be deemed that you agree to all the modified content.

5. Use of Personal Data

For personal data logged in or generated by using "ROKA SERVICE", users agree that the Company may collect and process it within a reasonable scope and use it legally within the scope permitted by the Personal Data Protection Act.

VI. Privacy Protection

Except for maintaining or checking system security, or for legitimate use of personal data within the scope permitted by the Personal Data Protection Act, the Company will never disclose to the public any personal data that users log in or generate when using this service.

Regarding the detailed provisions of the use and protection of user information, you agree to follow the provisions of the Company's Privacy Policy. Please refer to the Privacy Policy for detailed provisions.