Question 1

How to set the ordering mode of Kitchen Order?

Accepted Answer

Log in to the backend --> Printer --> Select the desired order mode and enter the corresponding information.

Please follow the staff's instructions to set the brand and SN
 
Reminder: Staff can remind orders on iPad, and the kitchen will receive a notification.
If no reminder is added to the printer, the kitchen will not receive any notification.
 
Order splitting: Orders will be split according to product classification. Each product will only have one order, regardless of the quantity X3 X5 X8...
Total order: All ordered items will be placed on the same order, regardless of the product category.
Classification order: Orders for the same commodity classification will be placed on the same order.
Category combination order: orders from different categories will be combined into one order. The order is based on the original order of the product category.
Quantity order: Each item is shipped out by quantity. For example, (four boxes of rice) will be shipped out in four orders, regardless of the item category.
Members: Receipt after recharging/storing/collecting.
Invoice logo: Invoice content and logo *Adding a logo will slow down the order processing speed.
{Preferred} Goods: Different goods of different categories at the same time (as shown in the picture) can be selected to be listed on the same order or listed separately (with default/quantity order/split order options) (as shown in the picture).
https://static.wixstatic.com/media/ac4132_0ca35fe6d4c8477080bca27d9facda1f~mv2.png

https://static.wixstatic.com/media/ac4132_31bbd192ff0d4d61852d553275d05278~mv2.png

Return order: The staff can return the order on iPad, and the kitchen will receive a notification. If there is no return order instruction to the printer, the kitchen will not receive a notification.
Request: Only the special request name in {Request Management} and the ePOS selected options ( request label) will be displayed , and the product name will not be displayed . If there is no Tick selection (as shown in the picture), no order will be issued. If the same product has different request options and needs to be issued in the same order, please click the same list. It is recommended to change the request name in the first item to the product name when setting up a package.

https://static.wixstatic.com/media/ac4132_394fca27edeb40fcb5b92eb66c138680~mv2.png

Package: Only orders for matching items will be issued, regardless of category and quantity.
Label: Only for label printers that print labels, 40mm x 30mm / 50mm x 40mm
Confirmed order: It is a confirmed takeout order. There is no amount on the order. Each time a new order is placed, only new goods will be delivered.
Reminder: It is POS / eQR Code. Clicking the reminder will cause a duplicate order to be issued. In the kitchen, orders can only be issued by product category.
Notes: Allows you to record reminders in different lists

*- Switch printer (as shown in the upper right corner of the picture)
https://static.wixstatic.com/media/ac4132_03af7560bccc423d9a0db6b4bc88251b~mv2.png

Edit -> You can modify the print content at any time
Clear-> You can clear the printing order immediately.
https://static.wixstatic.com/media/ac4132_536ba90323764d65a062a5981842b14a~mv2.png

Question 2

How to connect a Bluetooth printer

Accepted Answer

First open eMenu POS, then click Settings in the upper right corner, then click Search Printer and select [RG-P08].

https://video.wixstatic.com/video/ac4132_3599e50e497d46a2a4b9efdbaf028f05/480p/mp4/file.mp4

Question 3

How do I connect to my kitchen printer? What can I do if it doesn't work?

Accepted Answer

First check if there is no paper or if the blue light is on. If the blue light is not on, it means the printer's WiFi is disconnected and needs to be reconnected. The steps are as follows:
Method 1: "WeChat connection"
1. Restart the printer
2. Press the small black button on the back of the printer for three seconds (beep 3 times), "Print Out Options" and then press the small black button on the back of the printer again (beep once).
3. The printer will print out a piece of paper with a QR code.
4. Please make sure your phone is connected to the company's POS WiFi.
5. Use WeChat on your phone to scan the QR code on the paper
6. Enter the WiFi password of the POS
7. There will be different dialog boxes popping up, just keep clicking on them.
8. When the connection is successful, there will be a voice prompt and a successful connection paper will pop up.
Method 2: "Web Link"
1. Restart the printer
2. Press the small black button on the back of the printer for three seconds (beep 3 times), "Print Out Options" and then press the small black button on the back of the printer for five seconds (beep 5 times).
3. Open your phone/iPad WiFi settings and connect to "Printer"
4. Type the URL 10.10.100.254 in any browser
5. Login - Username: admin Password: admin
6. After logging in, find the WiFi configuration, search for your store's POS WiFi signal > enter the password > save the pop-up page and do not click Reset
7. Open mode switch on the left
8. Select SAT mode > Save > Restart
9. Finally restart the printer
10. When the connection is successful, there will be a voice prompt and a successful connection paper will pop up.

Question 4

How to do burying?

Accepted Answer

My POS system automatically calculates the amount! You can go to the bottom of "Basic Settings" > Business Hours in the backend and set the system to automatically calculate the amount to the store closing time.
1. Log in to the backend
2. Basic Settings
At the bottom of the basic settings, you can set the store opening and closing time. The system will automatically calculate the closing time you set. It is generally recommended to set the time 2 hours after the actual closing time. Between the closing time and the opening time, the ePOS will still see the orders of the previous trading day for modification purposes.

https://video.wixstatic.com/video/ac4132_c98f2c97953c409184eed43da646985c/1080p/mp4/file.mp4

Question 5

How to view store reports?

Accepted Answer

3 methods
1. There are various reports in the backend that can be viewed and exported to Excel. 1. Log in to the backend 2. Select the report Select the report you want to view, and you can also select the date and time you want to view.
2. ePOS today's income > You can see a simple report and print out the report receipt
https://video.wixstatic.com/video/ac4132_16e718b0eaef402f8068f66e2977d387/1080p/mp4/file.mp4
1. Mobile APP Mobile APP > eBoss > Oversea > Same account + password as the backend > Report and you can see it anytime *Mobile APP may be less accurate than the backend, please refer to the backend for details.
https://video.wixstatic.com/video/ac4132_13ce4ecfffac4f06bcbb7b4886a69be6/480p/mp4/file.mp4
3. ePOS today's income > You can see a simple report and print out the report receipt

https://static.wixstatic.com/media/ac4132_2f26929508d34a9b9184490b9bca8277~mv2.jpg

Question 6

Can I modify or add products myself?

Accepted Answer

Yes! You can add or modify products at any time.
Modify the product 1. Log in to the backend
2. Goods Management
3. Select/search the product you want to modify
4. Put the new price or product name on it.
If you want to add or change product requirements, you can modify them in the requirements management. After adding, you need to bind them.
 
Add new products
1. Log in to the backend
2. Goods Management
3. Product template
4. Open Excel and enter product information (Chinese and English names (if there is no English name, you can type the Chinese name), category Chinese and English names (if there is no English name, you can type the Chinese name), price)
*If necessary, please enter the introduction, unit, product barcode, etc.*
5. Go back to the backstage and select Product Management
6. Import goods and select file.

https://video.wixstatic.com/video/ac4132_b30a36070b494268bcc995047f327310/1080p/mp4/file.mp4

Question 7

Can I set the original price plus service charge?

Accepted Answer

1. Log in to the backend
2. Additional fees
3. Add additional fees
4. Enter the surcharge name and tax rate, and select [off] for the discount item.

https://video.wixstatic.com/video/ac4132_e6a3d44300ff479aaf0e15bd556378dc/1080p/mp4/file.mp4

Question 8

What should I do if I don't want to charge service fees for certain categories?

Accepted Answer

You can use the tax settings on the background additional charges.
1. Log in to the backend
2. Additional fees
3. Tax
4. Add a new tax, enter the tax rate and name, then select the category to which the service fee needs to be added, and click Done when completed.
 
https://video.wixstatic.com/video/ac4132_a227da0d531c43f5ae39c18591949c3f/1080p/mp4/file.mp4

*Notice*
When setting service fees with taxes, you cannot add service fees to the original price.

Question 9

How can I add/edit a table?

Accepted Answer

Backstage management page 1. Printer
Seat Classification/ Seat Management
*Each seat has a classification

In the upper left corner, you can add seats and categories
*Each table can be edited on the right hand side
*You can also import using Excel (there are examples in the seat template)

https://video.wixstatic.com/video/ac4132_473029ab56db47fda115cd750cb80560/1080p/mp4/file.mp4

*The front desk POS cash register will be updated immediately*

Question 10

How to add a new member welcome offer or birthday coupon?

Accepted Answer

1. Login backend
2. Select Marketing Management
3. Click the settings button next to Add coupon
4. Click Add and enter the information for your coupon event.
5. Click Done when you are finished.
https://video.wixstatic.com/video/ac4132_a672e380e9074f8eb48f1c70b7a6a900/1080p/mp4/file.mp4

Question 11

Where can I download the eMenu mobile app?

Accepted Answer

You can download eMenu HP directly from App Store / Google Play.
The boss/management can check the store's real-time sales through the mobile version of eMenu, and can also modify product information and add new employees at any time.
Employees can also use the mobile version of eServe / ePOS to place orders for customers instantly, which is more convenient and quick.

https://apps.apple.com/hk/app/emenu-hp/id1168300323?l=en

https://static.wixstatic.com/media/ac4132_9d26f6bfdaa4438d88122ca7d02cf024~mv2.jpeg